Refund policy
Refund and Replacement Policy
Because our stickers are made in limited quantities, all sales are final. We do not accept returns or exchanges for change of mind, and we do not issue refunds except where required by law.
Damaged Orders
If your sticker arrives damaged, we will replace it with the same sticker at no additional cost.
Please contact Kairos Halo Customer Service through the official Instagram account linked on our website within seven days of delivery. Include:
- Your order number
- The name used to place the order
- A clear photo showing the damaged sticker and packaging
Once the damage is verified, we will send a replacement of the same sticker originally ordered. Replacements cannot be exchanged for a different design or converted into a refund.
If the same sticker is temporarily unavailable, our customer service team will contact you with an estimated replacement date.
R5LIC LAB is part of Kairos Halo. Please use only the official Instagram account linked on our website when requesting customer support.