Shipping policy

Shipping Policy

Last updated: September 21, 2026

R5LIC LAB, a Kairos Halo brand, ships orders from California to customers in the United States and internationally.

Order Processing

Orders are normally prepared and mailed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or recognized holidays. Processing time is separate from the carrier’s delivery time.

During holidays, new-product releases, or unusually high order volume, processing may take longer. We will provide an update when a significant delay affects your order.

Shipping Rates

Shipping charges are calculated during checkout based on factors including:

  • Delivery address
  • Package weight and dimensions
  • Available carrier services
  • Selected delivery method

The complete shipping charge will be displayed before you submit payment. We do not currently use a fixed flat shipping rate.

Domestic Shipping

Delivery estimates are displayed during checkout when available. Estimated delivery time begins after the order has been processed and accepted by the carrier.

Carrier delivery dates are estimates and are not guaranteed.

International Shipping

International shipping is available to supported destinations. If shipping is unavailable for an address or destination, checkout will not display a shipping option.

International delivery times vary by country, carrier, customs processing, and local delivery service.

Unless checkout expressly states otherwise, international customers are responsible for applicable:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • Handling fees
  • Other destination-country charges

These fees are determined and collected by local authorities or delivery providers. They are not included in the product price or standard shipping charge paid to R5LIC LAB.

We cannot control or guarantee customs-processing times.

Tracking

When tracking is included with the selected shipping service, tracking information will be provided after the order is mailed.

Tracking information may take time to update after the carrier receives the package. Some economical international shipping services may provide limited tracking after the shipment leaves the United States.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact Kairos Halo Customer Service immediately through the official Instagram account linked on our website. We cannot guarantee that an address can be changed after an order has entered processing or has been mailed.

R5LIC LAB is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by law.

Delayed or Missing Packages

Carrier delays can occur because of weather, holidays, customs, transportation interruptions, or other circumstances outside our reasonable control.

If a package has not arrived after the carrier’s estimated delivery period, contact Kairos Halo Customer Service through Instagram with your order number and tracking information, if available. We will review the shipment information and help determine the appropriate next step.

A package marked “delivered” should first be checked around the delivery location, with household members or neighbors, and with the local carrier office.

Any resolution involving a delayed, missing, or misdelivered package will depend on the available tracking information, the carrier’s investigation, and applicable law.

Returned or Unclaimed Packages

If a package is returned because of an incorrect or incomplete address, refusal, unpaid customs charges, or failure to claim the package, we will contact the customer through the information associated with the order.

Additional shipping charges may apply before the order can be mailed again. Original shipping charges are non-refundable except where required by law or when the return resulted from our error.

Damaged Stickers

If a sticker arrives damaged, contact Kairos Halo Customer Service through the official Instagram account linked on our website within seven calendar days of delivery.

Send a private direct message containing:

  • Your order number
  • The name used to place the order
  • A clear photograph of the damaged sticker
  • A clear photograph of the packaging

Once the damage is verified, we will send a replacement of the same sticker at no additional cost. Please review our Refund and Replacement Policy for complete details.

Contact

For shipping or order assistance, contact Kairos Halo Customer Service through the official Instagram account linked on our website.

https://www.instagram.com/karioshalo/

Please send order details through a private direct message and never post personal information publicly.